Frequently Asked Questions
Everything you need to know about your Hedgren experience.
What materials are used in Hedgren bags?
Our bags are crafted using high-quality, durable materials such as high-density nylon and polyester, often featuring water-repellent coatings and RFID-blocking technology for security.
How do I clean and maintain my bag?
To keep your Hedgren bag looking new, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or tumble drying as this can damage the structural integrity and hardware.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return label.
Do Hedgren products come with a warranty?
Yes, all Hedgren products are covered by a 2-year limited warranty against defects in materials and workmanship from the original date of purchase.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
Are your bags equipped with security features?
Many of our collections include specialized security features such as RFID-blocking pockets to protect your credit cards and passports from unauthorized scanning.